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How williamhill Handles Your Personal Data

This privacy policy sets out exactly what personal data we collect when you open an account with us, how we use it, and the rights you hold over…

Data collected only as neededYour rights respected at every stepUPI & Paytm transactions handled securelyContact us to request data changesJurisdiction-aware data practices
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williamhill How williamhill Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about this policy, want to request a copy of your data, or need to report a concern, our privacy team is reachable through three direct channels.

Privacy Email Write to our dedicated privacy address at [email protected]. Include your account email and a brief description of your request so we can locate your records and respond accurately within 30 days.
Live Chat Support Our live chat is available around the clock for account holders. Start a chat session from any page on williamhill.onl, select the Privacy or Data topic, and an agent will connect you to the right team member.
Postal Address For formal written requests — such as erasure requests or objection notices — send a signed letter to our registered data office address listed at the bottom of this privacy policy page.
DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

Trust in our platform begins with clear, consistent data practices. Below are the six areas where we have made deliberate choices about how your personal data is stored, accessed and controlled —…

Cookie Controls

We use cookies to keep your session active, remember your lobby preferences and measure page performance. You can adjust cookie settings at any time through the preference centre linked in our footer — essential cookies cannot be switched off as they keep your account login functional.

Account Security Measures

Your password is stored as a one-way cryptographic hash — we cannot read it. Two-factor authentication is available for all accounts and we strongly encourage you to enable it, especially if you use UPI or Paytm for withdrawals.

Data Retention Windows

Transaction records, including PhonePe and Paytm payment references, are kept for the period required by applicable financial regulations. Once that period expires and no legal hold applies, we delete or anonymise the data within our standard 60-day clearance cycle.

Third-Party Data Sharing

We share data with payment processors, identity verification providers and fraud-detection services only to the minimum extent necessary. Each third party is bound by a data-processing agreement that prohibits them from using your data for their own marketing purposes.

Your Right to Access and Correct

You can request a full export of the personal data we hold about you at any time by emailing [email protected]. If any detail is incorrect — such as a phone number linked to your Paytm account — we will correct it within 14 days of your verified request.

Data Erasure Requests

Where we are not legally required to keep your records, you may ask us to erase your personal data. Submit a signed erasure request by email or post. We will confirm deletion or explain any legal reason we must retain specific records within 30 days.

Answers to Your Privacy Policy Questions

The questions below cover the data rights and policy points Indian account holders ask about most often. If your question is not covered here, the fastest path to an answer is our live chat or the privacy email address above.

We collect your name, date of birth, email address, phone number, residential address and the payment identifiers associated with your UPI, Paytm or PhonePe account. We also log your session activity for security and fraud-prevention purposes.

We share data only with payment processors, identity verification partners and fraud-detection services, and only to the extent each requires to complete their specific function. We do not sell your data and we do not share it for third-party advertising.

Transaction records — including UPI references and PhonePe confirmation numbers — are retained for the period mandated by applicable financial law. Once that period ends and no legal hold is active, records are deleted or anonymised within 60 days.

Yes. Email [email protected] from your registered account address and request a data export. We will compile and send your file within 30 days. There is no fee for a first request within any 12-month period.

Contact us by email or live chat, specify which detail is wrong — for example, an outdated phone number linked to your Paytm account — and we will update the record within 14 days of verifying your identity.

We set session cookies to keep you logged in, preference cookies to remember your lobby settings, and analytics cookies to measure page performance. You can turn off non-essential cookies through the preference centre in our footer at any time.

Send a signed written request to [email protected] or our postal address. We will confirm erasure of records we are not legally required to keep within 30 days, and explain any records we must retain due to regulatory obligations.

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